People Management Systems
PULSE Rate
You wouldn't consider running the enterprise with out a financial statement and you shouldn't operate with out a measurement on the people side.
Our PULSE Rate is both an enterprise (company wide) and an individual process. It has been designed to provide knowledge and focus management on improving employee productivity, customer service, and employee morale.
"The Pulse Rate process doesn't create unreasonable expectations"
Extremely tailorable, It can be as in-depth as a three phase process for change or as simple as an employee survey....you decide "how much" of the process is right for your organization! Even better! Pulse Rate includes an immediate improvement index that identifies tasks that don't add value and opportunies to improve your customers experience.
Leaders Manual, Administrators Guide, Probe Questionnaire
The key to the process is that Sr. Management has a vehicle to measure, motivate, and track subordinates activities in actually realizing improvement.
Other tools to shift the culture
Balance Family and Business Create the Culture Define and Develop the Legacy